Terms of Service

These Terms of Service ("Terms") govern your access to and use of Deal Cues ("Deal Cues," "we," "us," or "our"), a buyer-side acquisition decision-support platform for small- and medium-sized business (SMB) acquisitions. By creating an account, accessing, or using Deal Cues, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use the service.

1. Eligibility and Account Responsibility

You must be at least 18 years old and legally capable of entering binding contracts to use Deal Cues. You are responsible for all activity that occurs under your account. Keep your login credentials private. Notify us immediately at support@dealcues.com if you believe your account has been compromised. We may suspend accounts that show signs of unauthorized use or abuse.

2. Nature of the Service — What Deal Cues Does and Does Not Provide

Deal Cues is buyer-side underwriting support software. It is designed to help individual buyers, searchers, operators, and advisors organize deal information, estimate buyer-safe values, assess lender support, and prepare for advisor conversations.

Deal Cues does not provide, and nothing on the platform constitutes:

• A certified business appraisal or formal valuation as defined by USPAP or any other professional standard
• Legal advice of any kind
• Tax advice or accounting advice
• Investment advice or securities advice
• Lender approval, SBA loan approval, or any financing commitment
• Brokerage services or dealer services of any kind
• A guarantee of any acquisition outcome

Deal Cues is a software tool, not a licensed professional. Outputs are analytical aids, not professional opinions. You retain full responsibility for acquisition decisions.

3. Valuation and Underwriting Disclaimer

All valuations, estimates, DSCR calculations, cash-to-close projections, offer ranges, and underwriting outputs produced by Deal Cues are buyer-side estimates only. They are not certified appraisals, fairness opinions, or professional valuations. They may be incomplete, inaccurate, stale, unsuitable for your specific situation, or based on information you or the seller has provided that is itself incorrect or incomplete. A qualified independent valuation professional may be required by your lender and may reach materially different conclusions. Do not rely solely on Deal Cues outputs when making acquisition decisions.

4. AI and Automation Disclaimer

Deal Cues uses artificial intelligence, machine learning, and automation to generate outputs including Deal Coach responses, document extraction results, valuation estimates, offer strategies, and LOI drafts. These outputs may be incomplete, incorrect, outdated, or inappropriate for your situation. Deal Coach is an AI-powered tool and is not a human advisor. It does not provide legal, tax, accounting, investment, or professional advice of any kind. You should not treat any Deal Coach response as a substitute for advice from a licensed attorney, CPA, financial advisor, or other qualified professional. Consult qualified professionals before acting on any output produced by Deal Cues.

5. User Data and Uploaded Documents

You may upload documents (CIMs, tax returns, financial statements, contracts, and other materials) to Deal Cues to support deal analysis. By uploading documents, you represent that you are authorized to share them with a third-party software provider under your confidentiality obligations or applicable agreements. Do not upload documents you are not authorized to share. Deal Cues uses automated extraction to process documents; extraction may be imperfect, incomplete, or incorrect. Review extracted data before relying on it. See our Privacy Policy for how documents are stored and processed.

6. Professional Advisor Requirement

Before submitting a Letter of Intent, signing any purchase agreement, or closing any acquisition, you must consult with qualified professionals appropriate for your transaction, including but not limited to: a licensed attorney, a Certified Public Accountant (CPA), an SBA lender or commercial lender, a business broker (where applicable), and an M&A advisor (where applicable). Deal Cues outputs are intended to support your conversations with these professionals, not replace them.

7. Letter of Intent (LOI) Disclaimer

Any Letter of Intent produced by Deal Cues is an AI-GENERATED DRAFT — NOT LEGAL ADVICE. It is provided for discussion and advisor review only. It does not constitute a binding offer, legal advice, tax advice, financial advice, or accounting advice. Do not sign, submit, or share this document as a binding or semi-binding document without review by a licensed attorney. Deal Cues is not responsible for consequences arising from your use of any LOI draft.

8. No Guarantee

Deal Cues makes no guarantee of any kind regarding: financing approval; SBA loan approval; seller acceptance of any offer; the performance, profitability, or viability of any business you evaluate; the accuracy or completeness of any valuation estimate; the outcome of any acquisition. Past deals evaluated on Deal Cues are not indicative of future results.

9. Billing, Credits, and Subscriptions

Deal Cues offers the following paid products, billed through Stripe:

• Screening ($9 per deal): One-time purchase unlocking Stage 1 analysis for a selected deal.
• Full Report ($99 per deal): One-time purchase unlocking Stage 2, Stage 3, and Deal Coach access for a selected deal.
• Buyer Pro Subscription ($299/month): Monthly subscription including 50 Screening credits and 5 Full Report credits per billing cycle.
• Add-on Credits: Extra Screening credits ($9 each) and Full Report credits ($99 each) may be purchased separately at any time.

Upgrades: If you purchased a Screening for a deal and later purchase a Full Report for the same deal, the Screening purchase price will be credited toward the Full Report price where system eligibility is confirmed.

Subscription cancellation: You may cancel your subscription at any time via the Billing page. Your access and included credits will continue until the end of the current billing period. No prorated refunds are issued for unused days. Unused included credits from the canceled cycle do not roll over after the subscription ends.

Credit rollover: Included subscription credits (Screenings and Full Reports from your monthly plan) roll over month to month while your subscription remains active. Add-on credits purchased separately remain in your account until subscription cancellation. Credits are not redeemable for cash.

See our Refund Policy for additional details.

10. Refund Policy

Our complete refund policy is available at dealcues.com/refund-policy. One-time purchases are generally non-refundable except in the case of a verified billing error. Contact support@dealcues.com with transaction details within 7 days of a billing issue.

11. Limitation of Liability

THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, DEAL CUES AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO: LOST PROFITS, LOST DEALS, MISSED ACQUISITION OPPORTUNITIES, FINANCING DENIAL, VALUATION INACCURACY, OR DECISIONS MADE IN RELIANCE ON DEAL CUES OUTPUTS. IN NO EVENT SHALL OUR AGGREGATE LIABILITY TO YOU EXCEED THE TOTAL AMOUNTS YOU HAVE PAID TO DEAL CUES IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

12. Indemnification

You agree to indemnify, defend, and hold harmless Deal Cues and its affiliates, officers, directors, employees, and agents from any claim, loss, liability, or expense (including reasonable attorneys' fees) arising out of your use of the service, your violation of these Terms, your violation of any third-party rights, or your acquisition activities.

13. Termination

We may suspend or terminate your account at any time for violations of these Terms, fraudulent activity, abuse, or as required by law. You may delete your account at any time via settings or by contacting support. Upon termination, your access to the service ends. Data deletion timelines are described in our Privacy Policy.

14. Governing Law

These Terms are governed by applicable law. If a dispute arises, please contact support@dealcues.com first so we can attempt to resolve the matter informally before any formal process.

15. Changes to These Terms

We may update these Terms from time to time. When we do, we will update the "Last updated" date above. Continued use of Deal Cues after changes constitutes your acceptance of the updated Terms. If changes are material, we will make reasonable efforts to notify you via email.

16. Contact

Questions about these Terms? Contact us at support@dealcues.com.